The health and safety of our guests and employees is of the utmost importance to us. We have put in place many new procedures and amenities that allow us to fully adapt to the new conditions and listen to and respond to your expectations and needs even more carefully.
Location and infrastructure
Gwiazda Morza Resort Spa & Sport is a modern facility with a number of amenities designed to make your stay as pleasant and safe as possible.
We are located in a quiet and uncrowded district of Hallerowo. Only hotel guests and employees of the Resort have access to our premises.
Preparation of the room and common areas
In addition to the specialized disinfection agents used, we use ozonation of the space, and all textiles are ecologically cleaned using steam at a temperature of 140-170 degrees Celsius. Our modern ventilation system allows you to obtain a safe level of air exchange from almost twice to even ten times in just one hour. In addition, the surfaces of the common areas were covered with a TitanSolidTM coating.
Eating and drinking
Meals are prepared and served only by our employees in restaurants and as part of the Room Service. We order products only from proven suppliers who have implemented a high sanitary regime, guaranteeing the quality and safety of the raw materials we use.
Sports and Wellness zone
We have introduced the option of booking a visit to the Wellness zone, and after each guest leaves, the equipment and spaces used are disinfected by the hotel staff. Sports activities are carried out in the Nautica hall or outdoors in small groups. We have also applied restrictions on the number of people who can stay in our gym and in the Wellness area at the same time.
Kids Room and animations for children
Taking care of the youngest guests of the Hotel and a large amount of textiles and surfaces that stimulate children's sensors, the entire room is ozonated in detail once a day during designated technical breaks. The animations are conducted exclusively by our qualified employees.
Only persons traveling together and an employee of the SPA Institute may be present in each of the 11 treatment rooms at one time. The ventilation system allows for three times the air exchange per hour in each room. The employees of the Institute, before starting work, undergo thorough health and hygiene checks, disinfect their hands before and after contact with each hotel guest. Each room is disinfected after the treatment.
Check-out and departure from the hotel
We have shortened the check-out process as much as possible. We send the bill or invoice to the e-mail address provided. We encourage you to pay by credit card. We have prepared a special container for room cards that are then disinfected.
Fallback procedure in the event of a COVID-19 threat
We have an emergency procedure prepared in the event of a real risk of contact with a person who is a carrier of the SARS-CoV-2 virus or who has symptoms of COVID-19 lung disease. For this purpose, we have prepared a special room with a separate entrance to the staircase, which is not used by other hotel guests.